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Maintenance and Property Management

Efficient Service

The prompt and effective maintenance and customer service of Lappeenrannan Asuntopalvelu receive praise from residents. The positive feedback is driven by a team of experts who are ready to assist residents in case of any issues.

How and when to report a fault?

For any faults in your apartment or building, it is advisable to report them directly to property maintenance via the online form, Resident pages, or WhatsApp at the number +358 20 4963 250. You can easily start a WhatsApp fault report using the QR code.

Issues requiring urgent attention should always be reported immediately by calling the property maintenance company. You can find the contact information for the property maintenance of your residential area here.

See specific instructions for reporting different types of faults

ACTIONWHERE TO REPORT
Bleeding the radiator, repairing the radiator valveProperty maintenance
Apartment temperatureProperty maintenance
ACTIONWHERE TO REPORT
Faults related to ventilation systemsProperty maintenance
Apartment-specific and building ventilation unitsProperty maintenance
Cleaning the grease filter of the kitchen hood monthlyResponsibility of the resident
Cleaning the exhaust vent externally every three monthsResponsibility of the resident
Cleaning the air replacement vents in spring and autumnResponsibility of the resident
ACTIONWHERE TO REPORT
Leak water fixtures, etc., pipe leaksProperty maintenance
Hand shower hoses, showerheads, bidet showersProperty maintenance
Unclogging blocked drains and trapsProperty maintenance
Additional installations of water fixturesAsk for permission from the property manager
Sink plugsResponsibility of the resident
Cleaning sinks and floor drainsResponsibility of the resident
ACTIONWHERE TO REPORT
Faults related to electrical systemsProperty maintenance
Stove, range hood, refrigerator, freezer, light fixturesProperty manager
Light bulbs, including stove, refrigerator, oven, and range hood bulbsResponsibility of the resident
Additional electrical installationsAsk for permission from the property manager
Apartment fusesResponsibility of the resident
Replacing sauna heater stones in the apartment saunaResponsibility of the resident
ACTIONWHERE TO REPORT
ElevatorMaintenance contact information can be found in the elevator
ACTIONWHERE TO REPORT
Fixed window sealsProperty maintenance
Repair of window frames, stays, and hardwareProperty maintenance
Apartment exterior doors, locks, and hardwareProperty maintenance
Mail slot, nameplate, and doorbellProperty maintenance
Repair of interior doors, locks, and hardwareProperty maintenance
ACTIONWHERE TO REPORT
Yard cleaning, snow removal, etc. Yard workProperty maintenance
The rental agreement specifies any fenced patio areas and spaces that are the resident’s responsibility for maintenance.
vikailmoituksen whatsapp-numeron QR-koodi
QR code for WhatsApp fault reporting

Instructions for using and maintaining keys

Learn about the use and maintenance of electronic keys. Key maintenance is carried out at Certego Oy’s office.

Property maintenance can assist if you forget your key at home.

Usage:
Insert the key into the lock cylinder.

  • 1 beep = The lock can be opened
  • 3 short beeps = The key does not have access rights, or the lock does not recognize the key
  • 3 long beeps = The key’s voltage is low, meaning the battery is running low, or the key is cold
  • No beep = Try again; the battery may be dead, and the lock will not open


Maintenance:
When the key emits long beeps, bring it in for maintenance promptly! It’s important to service the key on time to avoid unnecessary door opening charges. If the battery completely dies or maintenance is neglected, the lock will no longer open. Property maintenance companies will open the door upon request and charge their own fees for this service. Keys are serviced free of charge at Certego Oy’s office. 


Instructions:

  • Avoid dropping the key
  • Keep the key clean and dry
  • Do not pull the door open using the key
  • Do not leave the key in a hot (max +50°C) or very cold (max -10°C) place
  • Do not lubricate the key or the lock cylinder yourself

Usage:

Insert the key firmly into the lock. The lock gets its power from the insertion motion, and a movement that is too slow will not generate enough energy to open the lock. Turn the key when the green light flashes on the key. If the red light flashes, there is no access right. If no light flashes at all (insertion was too slow), try again.

Usage:
Insert the key into the lock and turn it. If the lock does not open, remove the key from the lock and repeat the process more slowly at a steady speed. The lock cylinder generates the electrical energy needed by both the lock and the key’s electronics from the key’s insertion motion. If the motion is too fast, the lock will remain locked.

Maintenance:
The contact strip on the metal part of the key must be kept clean. If the strip gets dirty, clean it with a soft cloth. If the contact strip is damaged or the contact surface is broken, the key must be replaced with a new one.

As a technical property manager, ensuring the maintenance of properties and apartments falls within my area of responsibility. The actual maintenance and repair tasks are carried out by the property maintenance team or another contractor with whom we have a partnership agreement.

Lasse Kaivola | Technical property manager

Property managers and property maintenance companies

The technical property managers at Lappeenrannan Asuntopalvelu are responsible for ensuring the maintenance of properties and apartments. For repair and renovation matters, please contact the property manager of your building directly, which you can find using the search below.

Address

Service company

Technical Property Manager

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Property maintenance and cleaning

Each residential building at Lappeenrannan Asuntopalvelu has its own designated property maintenance technicians who assist residents with small repair and maintenance tasks. Property maintenance also takes care of the upkeep of outdoor areas and can assist if you are locked out.

Make sure to keep the emergency contact numbers for the property maintenance of your residential area handy.

Lassila & Tikanoja Oyj

Door opening: Call the customer service number 010 636 5000 and be prepared to show proof of identity to the person opening the door. Only residents listed in the building’s register have the right to door opening services.

Door opening fees:

  • Weekdays from 8:00 AM to 4:00 PM – €25 per instance
  • Weekdays from 4:00 PM to 8:00 AM – €35 per instance
  • Outside working hours (weekends, public holidays, and general holidays) – €50 per instance
  • The door opening fee will be billed to the person who requested the service.

ISS Palvelut Oy

  • Customer service and emergency number 0200 155 00 (24 hours)
  • During emergency hours, only work that cannot be postponed to the next working day will be performed. Fault reports can also be sent by email to: palvelukeskus@iss.fi (not for urgent emergency work

Door opening: Call 0200 155 00 and be prepared to show proof of identity to the person opening the door.

Door opening fees:

  • Weekdays from 7:00 AM to 3:30 PM / €30
  • During emergency hours / €60
  • The door opening fee will be billed to the person who requested the service.

Kiinteistöhuolto Lyijynen Oy

  • Customer service and emergency numbers: tel. 0400 650 253 or 040 528 1070 (24h)
  • Fault reports can also be sent to: info@khlyijynen.fi
  • Address: Tukkikatu 2, 53900 Lappeenranta

Door opening: Call 0400 650 253 or 040 528 1070 and be prepared to show proof of identity.

Door opening fees:

  • Mon-Fri from 7:00 AM to 4:00 PM – €30
    other times – €50
  • Payment is made directly to the person opening the door, with an additional invoicing fee of €15.

Lappeenrannan Linnoitus Oy

  • Customer service and emergency number
    tel. 040 575 1988
  • Outdoor Area Maintenance: HM-Monipalvelut
  • Hannu Meuronen, Tel. 040 821 6112
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