Lappeenrannan Asuntopalvelu waives the security deposit, read more


Explore guidelines and responsibilities to consider during your tenancy for a pleasant living experience for everyone.

Comfortable living for all

By adhering to the guidelines and communal rules during your tenancy, we ensure safe and pleasant living for all residents. Use our tips for sensible waste disposal and water usage.

Resident responsibilities

As a resident, it is your responsibility to adhere to the common rules of conduct, ensure timely payment of rent, and maintain the general condition of the apartment.

Any necessary repairs should be reported promptly by submitting a fault report. See instructions on how to submit a fault report.

In apartment buildings, there is centralized ventilation that operates on an enhanced schedule for a few hours at a time.

In terraced houses, there is either apartment-specific or centralized ventilation. In apartments with individual ventilation, the fan must always be kept on at least the minimum power. The power should be increased during cooking and bathroom use. In apartment buildings with individual ventilation, follow the instructions found in the resident’s manual of the apartment.

The apartments’ exhaust air vents are adjusted so that the correct amount of air exits through them. Under no circumstances should the settings of the vents be altered, as this disrupts the ventilation of the entire building. If the exhaust air vent does not seem to work after a paper test, it could be due to a device malfunction or the vent slit being clogged. The vent can be removed by turning its outer rim counterclockwise, removing the seal, after which it can be washed with dish soap (the position of the vent’s central cone should not be rotated). Exhaust air vents should be cleaned regularly to prevent dirt from accumulating.

Fresh air vents are located in the apartment either above the window or behind the radiator. Their purpose is to bring fresh air into the apartment, and they also need to be cleaned regularly.

The grease filter of the cooker hood also needs cleaning once a month. Cleaning can be done by removing the metal grease filter and washing it either with a brush and dish soap or in the dishwasher.

Immediately inform the property maintenance company if the faucets in your apartment are dropping water or the toilet is leaking. The drain and the odour traps of the sinks also require regular cleaning to avoid excess odour nuisance.

The resident must inform the landlord (tel. 0800 143 100) immediately if:

  • wall cover seams begin to crack
  • seams or corners of the floor coverings open
  • tile seams in tiled bathrooms chap

To reduce moisture risks, avoid making extra holes in the shower corner wall. The bathroom must also be completely dried at times to prevent moisture damage.

Defrost the fridge once a month. Please make sure that the discharge outlet inside the refrigerator is clean to prevent melting water from draining onto the floor. Ice must not be removed mechanically e.g. with a knife.

Clean the floor under the fridge regularly when cleaning, as a lot of dust accumulates there because of air circulation.

About once a year, the background, compressor and condenser piping of the refrigeration unit must also be cleaned either by vacuuming or brushing. Cleaning extends the life of the machinery and reduces electricity consumption.

The cooker must also be cleaned regularly.

If the apartment does not have a connection for a dishwasher or washing machine and you want one, please note that the installation may only be done by a professional or by an expert business. This avoids possible water damage. Residents must pay for the connections themselves.

If you install a washing machine, remember that the check valve must be operational to prevent dirty water from flowing back into the water supply system. Turn off the water taps when the washing machines are not in use and only wash when you are home yourself. It is also important for the tenant to understand that in the event of water damage from their own appliance, they must have home insurance that compensates the landlord for damage costs. The amount paid out of pocket can be significant.

If a cabinet is in place of a dishwasher, the resident is responsible for removing it themselves. The cabinet should be stored in their own storage space and neatly put back in place when moving out. Removing and reinstalling the cabinet are not part of the maintenance company’s tasks; the tenant must take care of these themselves or with the help of a professional they have hired. When disconnecting a dishwasher, remember that the connections for the drain pipe and the water inlet pipe must be plugged to prevent water from the sink from leaking into the cabinet below.

If possible, avoid drying laundry in the living quarters.

The laundry room is available daily from 7 AM to 10 PM. Reservation for 2h / day / washing machine is made in advance through the laundry room reservation calendar. The right to use the laundry is exclusive to the house residents for their own laundry.

Please wash only clothes, sheets, and towels in the laundry machines. Washing carpets or other special textiles in the washing machines is prohibited. In some buildings, there is a separate space designated for washing carpets.

In the drying rooms, only laundry washed in your own or the laundry room’s machines may be dried. Drying carpets in the drying rooms is prohibited, except in those locations where a separate space is designated for washing and drying carpets. Please ensure timely removal of your dry laundry so that other residents can utilize their reservation according to schedule.

After finishing washing, leave the machine door and the detergent compartment open to allow the inside parts of the machine to dry. Keep the detergent and fabric softener compartments clean and wipe away any detergent splashes. Occasionally clean the rubber seal around the machine’s loading opening as well and dry it thoroughly. Occasionally wipe the machine’s exterior. Check and clean the machine’s lint filter and/or drain pipe regularly according to the instructions.

Maintain the cleanliness of the common areas and always consider the other residents with your behavior.

The resident is responsible for all damage caused to the apartment and property.

For example, if the following equipment breaks during the occupancy, the resident is responsible for the repair and must acquire a replacement at their own expense:

  • replacement of bulbs and fuses for fixed lighting
  • replacement of fridge and oven lamp
  • replacement of door buzzer batteries
  • smoke alarms with batteries (not in housing for the elderly)
  • antenna cable
  • curtain hangers
  • window handle
  • replacement of stones in the apartment sauna stove
  • Drain plugs

Different furniture and floor surfaces can react surprisingly to each other. It is recommended to equip furniture legs with felt pieces to avoid discoloration or other damage to the floors. These felt pieces are sold in hardware stores, among others. It is also recommended to avoid dragging heavy objects on the floor, so the floor cover will not retreat. In the worst case, the entire floor surface must be replaced, and the expenses invoiced to the resident.

You may also want to consider the amount of fastening equipment on the walls (plugs, hooks, etc.). If there are lots of hooks to be removed, it is possible that the wall surface of the apartment will have to be renewed extensively to conceal the dismounting traces. Even in this case, the expenses are invoiced to the resident.

Lappeenrannan Asuntopalvelu Oy has insurance that covers damages to the property. To protect their possessions, residents should have their own home insurance, which covers damage to personal property caused by themselves or other residents. Therefore, in the event of damage, the landlord’s insurance does not cover damages to the residents’ personal property.

Taking over common spaces

Comedian Matti Patronen guides you through different housing situations with Lappeenrannan Asuntopalvelu´s humorous instructional videos.

Can we get Matti to understand the rules of the common spaces? You can watch the video with English subtitles.

Rules of conduct

These rules of conduct have been established to ensure the comfort, peace, and safety of residents. In addition to these rules, the property area and buildings must also comply with the regulations of order and other laws, as well as the directives of the company’s Resident´s Guide.

Residents are required to familiarize themselves carefully with these rules of conduct and to adhere to them. Residents must also ensure that their family members and guests comply with these rules.

Residents must behave in a manner that considers the other inhabitants of the building, and no one should unnecessarily disturb the peace and comfort of others’ living conditions. Residents must also adhere to the normal behaviors expected to maintain domestic peace.

  • Those going through the external doors of communal areas must make sure the doors are relocked behind them.
  • There may not be noise in communal areas. Loitering in communal areas is forbidden. Apartments may not be aired by opening the door to the staircase.
  • Smoking is forbidden in communal areas and on children’s playgrounds, as well as in apartments subject to rental agreements signed after 1 March 2018. In buildings with a no-smoking policy, smoking is also forbidden on balconies, terraces and apartment yards.
  • For fire safety reasons, no items may be stored outside designated storage premises. The storage of flammable and dangerous substances in communal areas is forbidden. It is not permitted to store any items in the staircases and cellar corridors.
  • Waste must be taken to designated places, and the instructions on sorting must be followed.
  • Lawns and plantings must not be damaged.
  • It is forbidden to post advertisements and signs.
  • The utilisation times of laundry rooms are from 07:00 to 22:00.
  • The dusting of carpets and beddings and drying of laundry are only permitted in designated areas.
  • The airing of linen and drying of laundry are only permitted inside apartment balcony railings.
  • Neighbours must not be disturbed in the apartments and the building area. In particular, noise and other disruptive activity must be avoided between 22:00 and 07:00.
  • Apartments must be looked after with care. The smoke alarm must be kept in working order. Repairs and modifications may not be made to the apartments without permission from the landlord.
  • Water leaks and other defects must be immediately reported to the maintenance company. No waste may be poured or discharged into toilets and other drainage pipes which may clog the drains.
  • The presence of vermin or pests must be reported to the maintenance company.
  • It is forbidden to light an open fire in the property area. Grilling in the yard must be restricted to the designated area.
  • Fire safety must be observed. Grilling may not cause any inconvenience or disturbance to other residents.
  • Balconies and apartment yards must be kept tidy. Snow must be removed from balconies during winter. It is not be permitted to collect storage material on balconies which adds to the fire load and disturbs the surroundings.
  • Balcony washing with running water is forbidden. Flower pots must be placed inside the railing. Structures that alter the façade of the property may not be attached to balconies or patios. Cooking is not allowed on balconies.
  • Parking is only allowed in designated areas. Visitor parking spaces are reserved for visitors to the property
  • Parking spaces are for vehicles in traffic. Discarded or decommissioned vehicles or parts thereof may not be stored in the parking area or anywhere else in the property.
  • The enclosures of car heater outlets must be kept locked. The heating cable must be disconnected from the outlet after use.
  • The limits laid down for idling times must be complied with in the yard and parking area.
  • Car washing and repairing is forbidden in the property area.
  • Pets must be kept on leash in building staircases and in the property area so that everyone’s safety is secured. Taking pets to common sauna, washing and dressing rooms is forbidden
  • The pet’s caretaker must ensure that the animal does not leave waste on the property and its yard areas, plantings or building walls. Animal droppings must be removed. Pets must not be allowed on children’s playgrounds or in their immediate vicinity. The pet holder must ensure that the animal does not disturb the environment and the residents of the building with repeated noise. The feeding of wild animals is forbidden in the property area.
  • A violation of these rules and regulations may result in liability to pay damages or termination of rental agreement.
  • Residents must ensure that their guests also comply with these rules and regulations.

Shared rules

Comedian Matti Patronen guides you through different housing situations with Lappeenrannan Asuntopalvelu´s humorous instructional videos.

Will Matti get fan mail for his playing, or will he end up calling the sheriff? You can watch the video with English subtitles.

Disturbance notification

In order to address disturbances occurring in the building, we require a written notification. All information is treated confidentially. An official notification requires the signatures of at least two tenants living in different apartments. You can make the notification online through authentication:

You can also use the following printable form for reporting, which can be submitted to us by:

  • mail to Lappeenrannan Asuntopalvelu Oy, PL 150, 53101 Lappeenranta
  • scanning to email at
  • visiting the office during opening hours Mon-Fri 9 AM-12 PM

In case of disturbances, if necessary, at your service:

Sari Kangasmäki, housing advisor
tel. 020 496 3221

Laura Posti, housing advisor
tel. 020 496 3243

You can make an informal report using the “Report a Disturbance” form.

All information is treated confidentially.

Waste management and recycling

Waste sorting and recycling is an important environmental act. Correct sorting and recycling of waste reduces the environmental burden, and it also helps you look after your own finances. Waste management costs are paid for by every resident.

Recycle smartly and think carefully about what you put in each bin.

All buildings have collection bins for dry waste and organic waste, as well as a container for recycled paper. Buildings with at least 10 residences have a collection bin for recycled paperboard, and buildings with a minimum of 20 residences also have collection bins for metal and glass. Plastic recycling has been made available in all buildings already during the year 2019.

Empty, clean and dry:

  • Plastic packaging for food, such as yogurt cups, butter boxes, and packaging for cold cuts, cheese and ready-to-eat meals
  • Detergent, shampoo and soap packaging
  • Plastic bottles, canisters and jars, preferably flattened
  • Styrofoam packaging and packaging fillings
  • Carrier bags, plastic bags and wrapping
  • Vegetable and fruit peels
  • Food scraps
  • Coffee filters, tea bags
  • Eggshells and egg cartons
  • Fish guts, bones
  • Kitchen paper, napkins
  • Wastes from cleaning cages of pets
  • Textiles, rubber and leather
  • Broken porcelain dishes
  • Vacuum cleaner dust bags
  • Diapers and sanitary towels
  • Window and mirror glass
  • Incandescent lamps
  • Different plastics and packaging materials
  • Plastic sour whole milks and yogurt cups
  • Cat litter

Empty, clean and dry:

  • Paperboard milk, juice and yogurt cans
  • Kartonkiset einespakkaukset ja kuivatuotteiden pakkaukset
  • Paper bags and sacks
  • Pizza boxes and egg cartons
  • Cardboard disposable dishes
  • Toilet and kitchen roll tubes
  • Wrapping papers, e.g. copier paper wrappers
  • Newspapers and magazines
  • Brochures and other printed advertising material
  • Envelopes (including ones with windows)
  • White and colored copying papers
  • Telephone and product catalogs
  • Softcover books
  • White paperbags

Small metals empty, clean and dry

  • Metal cans, lids, and caps
  • Aluminium trays and foils
  • Completely empty paint cans and pressureless aerosol cans
  • Other small metal objects

Glass packaging empty, clean and dry

  • Remove caps and lids
  • Labels or collar rings do not need to be removed
  • Clear and colored glass jars and bottles
  • Broken glass items, e.g. drinking glasses, belong in the dry waste

Home electronic devices fall under the producer responsibility of Waste Electrical and Electronic Equipment (WEEE). Disposal points for used electrical appliances include, among others, the Kukkuroinmäki waste center in Konnunsuo.

The aforementioned items must not be left in the waste bin.

  • Usable furniture should be taken to a recycling center or a flea market.
  • Broken furniture can be delivered to the Kukkuroinmäki waste center or the Toikansuo waste station, where they will be processed as either energy waste or dry waste.
  • The aforementioned items must not be left in the waste bin.

Siiri instructs Matti on how to deal with broken waste bins.

For more information on waste management and recycling, contact South Karelia Waste Management Ltd.

Source: South Karelia Waste Management Ltd

The ABCs of Recycling

Comedian Matti Patronen guides you through different housing situations with Lappeenrannan Asuntopalvelu’s humorous instructional videos.

Will Matti succeed in color-coding waste sorting? You can watch the video with English subtitles.

Parking spaces and sauna fees

Parking fees:

  • parking space with a heating post 10 € / month
  • carport 20 € / month
  • parking space with an electric car charging point 48 € / month

Sauna fee 15 € / month / apartment

Water charges

Water is included in the rent in some properties, and in others, there is a prepaid water charge of 21 €/person. If you pay a prepaid charge, water meters are read, and balancing bills are sent twice a year in April and October.

In some apartments, individual water meters have been installed. Individual water meters will be installed in all apartments over the coming years.

If your apartment has an individual water meter, billing according to actual consumption occurs monthly at the beginning of the following month. This does not cause any inconvenience to you as a resident, since the water meters are read remotely by the landlord.

Tips for smart water use

Even though water is not a scarce resource in Finland, it is good to aim for sensible water use. Saving water has many environmental benefits:

  • The need for raw water acquisition and purification decreases
  • The need for wastewater treatment decreases.
  • The amount of energy required for pumping water decreases.
  • Saving hot water reduces energy consumption.
  • The water bill decreases.

Television and internet connection

The rent for almost all apartments managed by Lappeenrannan Asuntopalvelu includes the basic service of cable TV and the Home Internet broadband through Telia’s fiber-optic network.

The broadband connection included in the rent operates at a basic speed of 10 Mbit/s, suitable for internet use and managing daily banking activities, for example.

Telia’s broadband and cable TV contract is based on a public tender and covers more than 4,000 apartments in a total of 177 properties.

  • You can make the contract either by calling Telia’s customer service Mon-Fri 8 AM-6 PM at 0200 116 11 or by visiting the Telia store in Prisma Lappeenranta.
  • The service is not available in special housing units.
  • If you have a credit mark, you cannot open an account at a Telia store. In that case, please contact Telia’s customer service.
  • The resident can also, if necessary, order additional speed for the internet and other extra services, such as Telia Entertainment broadband or cable TV channel packages. The ultra-fast fiber connection allows for the use of multiple computers and high-definition TV and entertainment services, depending on the speed of the house’s internal network.
  • If you notice any issues with the cable TV or broadband connection, please contact Telia’s customer service directly at 0200 116 11. The customer service is open Mon-Fri 8 AM-6 PM.
  • You can also report faults and disturbances directly to Telia here (in Finnish).

If the internet doesn´t work, Matti doesn´t play

Comedian Matti Patronen guides you through different housing situations with Lappeenrannan Asuntopalvelu´s humorous instructional videos.

Can we get Matti´s internet fixed and the games up and running? Watch with English subtitles.

Rental agreement

As a resident of Asuntopalvelu, we make sure you have a home to live in. Your task is to take care of the rent payment and enjoy life in your new home – of course, in accordance with the common resident rules.

Familiarize yourself with the contents of the lease agreement and the rent payment.

Kolme ihmistä pöydän ympärillä. Pöydällä sopimuspaperi ja kynä. Yksi henkilöistä ojentaa toiselle avaimet.

In case of payment difficulties

Anyone can face difficulties with rent payments due to unexpected situations, such as unemployment or illness. Whatever the reason, it’s best not to let problems accumulate, but rather to boldly contact payment monitoring to ask for advice.

  • Phone service Mon-Fri 7:30 AM–8 PM and Sat 9 AM–4 PM at: 0800 143 100 (option 2)
  • Website message form: (in Finnish)
  • Oma Intrum self-service portal by logging in with online banking credentials here
  • If financial matters are a concern, please do not remain alone with your worries. In Lappeenranta, at the Adults’ Center, located at Valtakatu 51, 3rd floor, a Financial Clinic is held once a month, where you can get help without an appointment.
  • You can find current information about the Financial Clinics on the website of the South Karelia Wellbeing Services.

The landlord will initiate collection actions after just one month of rent negligence. Efficient collection is in the interest of clients because, in rents defined by the principle of self-cost, unpaid rent arrears may end up being paid by other tenants if left unaddressed.

Our company adheres to good collection practices in rent collection. Late rent payments are subject to the applicable late payment interest rate at the time.

Intrum Oy is responsible for the monitoring of receivables and handles the sending of reminder letters and the collection of our possible claims on our behalf. Contact details for Intrum Oy’s rent collection are:

Unfortunately, after receiving a payment reminder letter from Intrum, the outstanding receivables can no longer be paid into the account we provided, but payments and any related notice and potential collection fees must be paid into the account specified by Intrum. Any possible payment plans are also to be arranged directly with Intrum.

If necessary, an eviction order for unpaid rent will be sought from the district court, the costs of which will be paid by the tenant. The decision is then forwarded to the enforcement authority for eviction and collection of receivables. The consequence of failing to pay rent is the loss of the apartment. Additionally, the tenant will be ordered to pay the overdue rent with interest and collection costs. Legal proceedings will also result in a disturbance mark on credit records.

Lappeenrannan Asuntopalvelu Oy operates on a self-cost principle: income must cover expenses. In the company, rent is determined on a building-specific basis. The rent for each apartment is comprised of capital and maintenance costs.

Capital costs include the building’s:

  • repayments and interest on construction and major renovation loans
  • PTS (planned technical service) repairs

Maintenance costs cover the building’s:

  • heating, electricity, and water charges
  • property maintenance and cleaning
  • waste disposal fees
  • insurances
  • land leases
  • property tax adjustments
  • other maintenance-related expenses

These costs must be covered annually by the rents collected. Thus, residents collectively pay for their building’s expenses themselves. Delays and defaults in rent payments can lead to increases in rents.

Notices of rent adjustments are sent out to properties subject to Ara restrictions at least two months and to non-subsidized properties one month before the new rent takes effect.

Fault report

For faults occurring in apartments and the building, it’s advisable to report directly to the property maintenance via the Resident Pages or WhatsApp at 020 4963 250. Issues requiring urgent attention must always be reported immediately by calling the property maintenance company.

Apartment repair price list

If the apartment has been poorly maintained or something has been damaged, compensation will be charged according to the price list below. Prices correspond to average repair costs and include labor, materials, and applicable VAT. Lappeenrannan Asuntopalvelu reserves the right to price changes.

Cleaning, empty apartment

  • 1 room + kitchen/kitchenette 200 € + clearing 300 € (incl. storage of movable property) Total 500 €
  • 2 rooms + kitchen/kitchenette 300 € + clearing 400 € (incl. storage of movable property) Total 700 €
  • 3 rooms + kitchen 400 € + clearing 500 € (incl. storage of movable property) Total 900 €
  • 4-6 rooms + kitchen 500 € + clearing 600 € (incl. storage of movable property) Total 1100 €
  • Stove and background cleaning 40 €
  • Fridge defrosting/cleaning 40 €
  • Range hood grease filter cleaning 30 €
  • Window cleaning 30 €/ window
  • Floor drain cleaning 30 €/ piece
  • Toilet/Bathroom cleaning 80 €/ time
  • Drawer cleaning 100 €

Painting, Empty Apartment

  • 1 room + kitchen/kitchenette (walls) 800 € + ceiling 150 € Total 950 €
  • 2 rooms + kitchen/kitchenette 1100 € + ceiling 300 € Total 1400 €
  • 3 rooms + kitchen 1400 € + ceiling 450 € Total 1850 €
  • 4 rooms + kitchen (or more) 1700 € + ceiling 600 € Total 2300 €
  • Painting a single room’s wall 180 €/ piece, ceiling painting 250 €
  • Sanding and painting restoration of the interior door 220 €/ piece (not for module-sized or wooden doors)
  • Painting of interior door frame/moldings 100 €/ piece, replacement 180 €/ piece
  • Wallpapering 250 €/ wall


  • Letter/mail slot and mailbox replacement 180 €
  • Interior door replacement (module-sized door) 100 € + frame replacement 100 € Total 200 €
  • Replacing the hallway coat rack 150 €
  • Replacing a kitchen or wardrobe door (per piece) 180 €
  • Changing floor material 400 €/ room
  • Replacing the wet room mat 1200 €/ bathroom
  • Stopper painting (nicotine) 400 €/ apartment + surface painting according to the price list
  • Exterior door replacement 900 €
  • Balcony door replacement 700 €
  • Window glass replacement 250 €
  • Tiling work in bathroom 2500 €, patching 150 €/m2

Plumbing repairs

  • Faucet/mixer or dishwasher connection replacement 290 €, capping 30 €
  • Replacing a sink/basin 270 €
  • Toilet seat cover 80 €, water tank 240 €, toilet 500 €
  • Replacing the mirror cabinet (incl. light) 320 €, replacing the mirror 100 €
  • Shower hose/handle or bidet 60 €
  • Shower curtain rod installed 140 €
  • Light switch/socket/ceiling box replacement 80 €
  • Radiator thermostat replacement 110 €
  • Electrical network-connected smoke detector 100 €
  • Fridge freezer 400 €
  • Fridge with freezer compartment 250 €
  • Light switch and socket replacement 80 €
  • Lamps belonging to the apartment 15 €/ piece
  • Apartment keys IQ, IQ protec, and Iloq 55€/ piece
  • Re-coding of keys 120 €
  • Re-keying locks in the apartment 250 €
  • Padlock operable with apartment key 80 €

Safety instructions

General emergency number 112

Familiarize yourself in advance with how to act in situations threatening safety.

  • Call emergency services yourself if you can.
  • Describe what has happened.
  • Provide the exact address and municipality of the incident.
  • Follow the instructions given.
  • Answer questions calmly.
  • End the call only after you are given permission to do so.
  • ALERT those in danger
  • RESCUE those in immediate danger
  • REPORT the fire to emergency number 112 from a safe location
  • EXTINGUISH the fire with the nearest initial fire extinguishing equipment
  • LIMIT the spread of the fire by closing doors, windows, and ventilation
  • GUIDE the fire brigade to the location, inform them of the actions taken
  • The general alarm signal is a continuous, one-minute-long, rising and falling siren sound
  • Go indoors. Stay indoors.
  • Close doors, windows, ventilation openings, and turn off ventilation.
  • Turn on the radio and wait calmly for instructions. Follow the instructions.
  • Avoid using the phone so the lines do not become congested.
  • Do not leave the area without instructions from the authorities to avoid coming into danger on the way.

Customer service at your service

Our office is open Mon-Fri from 9 AM to 12 PM or by appointment. The rental customer service is available by phone Mon-Fri from 9 AM to 12 PM and from 1 PM to 3 PM.

Also, see the answers to frequently asked questions.

Find your new home with Lappeenrannan Asuntopalvelu

We have a wide selection of apartments, from studios to three-bedroom apartments, in both apartment buildings and townhouses, as well as a few small houses.

Flexible and easy living for changing life situations or a home for the rest of your life.