Lappeenrannan Asuntopalvelu waives the security deposit, read more

Rental agreement

Discover the contents of the rental agreement and information on rent payments.

Welcome to your new home

At Asuntopalvelu, we make sure that you have a home to live in. Your responsibility is to manage rent payments and enjoy life in your new home, of course, in accordance with the common rules for residents.

Payment of rent

According to the lease agreement, rent is due on the 2nd of each month. Paying your rent by the due date avoids unnecessary reminder letters and fees. Always use the reference number provided in the bank transfer to ensure payments are correctly allocated.

Rent can be paid via traditional paper invoice, e-invoice, or by setting up a direct debit with your bank.

Check if you’re eligible for housing support on Kela’s website at Housing support can be directed to be paid straight to Lappeenranta Housing Services’ account, in which case it’s deducted from the rent amount due.

Note: If you’re a direct debit customer receiving housing support, and the amount of support changes, please inform us at

Security deposit

As of May 1, 2024, in new leases, the security deposit is 0 euros if the tenant has no payment default entries. In the case of payment default entries, the deposit is set at 500 euros or Kela’s payment commitment at the amount of 2-3 months’ monthly rent, case by case.

In addition to cash collateral, a payment commitment issued by Kela is also valid as collateral. The customer can ask Kela to deliver the rental deposit commitment to Asuntopalvelu directly electronically. When the customer applies for a security deposit and gives Kela their consent to deliver the deposit electronically, Kela can send the rental deposit commitment electronically directly to the customer information system of Asuntopalvelu. This speeds up the process, and as soon as the commitment comes, we can contact the customer and sign the rental agreement.

If the tenant has paid a security deposit, they can apply for a return of the security deposit after one year of impeccable residence and if the payments are up to date. For example, a resident whose tenancy started on January 1, 2023 and the conditions are met, can apply for a refund immediately on May 1, 2024. On the other hand, a resident whose tenancy started on January 1, 2024, can apply for a refund on January 1, 2025 at the earliest.

If the paid security deposit has not been returned during the tenancy, the deposit will be returned after the end of the lease, no later than two weeks after the tenant has fulfilled their obligations and cleaned the apartment and handed over the keys. If the resident has not fulfilled their obligations according to the contract, the security deposit will be used to cover the incurred expenses.

You can apply for a refund of the security deposit from 1 May 2024:

electronically using a form or

• by sending an email to: or

• by calling the housing service’s financial administration on 0800 143 100 (option 4)

The security deposit will be returned no later than one month after the return application has been made.

Key handover

After signing the lease agreement, we’ll arrange the best way for you to collect the keys to your new home.

Keys can be picked up at Certego Oy’s office, Myllymäenkatu 25, Monday to Friday, 8 am-4 pm.

Keys can also be picked from the key dispenser located in the vestibule of Lappeenranta Asuntopalvelu´s office at Valtakatu 44, available daily from 6 am-9 pm.

If you choose to pick up keys from the dispenser, you’ll receive a code via SMS to access the outer door and key chute.

Rental agreement terms

  1. The apartment is handed over in the condition noted during the inspection. The tenant is not entitled to a reduced rent or compensation for any deficiencies, faults, or nuisances in the apartment or its equipment that may cause damage later on.
  2. The tenant must immediately report any defects or deficiencies present at the start of the lease to the landlord, whether caused during construction or by the previous tenant.
  3. Should undiscovered defects or deficiencies be found during or after the move-out inspection that cannot be attributed to normal wear, the tenant is liable for compensation.
  4. Local city and housing association regulations apply in terms of order.
  5. The tenant is not permitted to undertake alterations in the apartment or attach signs or advertisements on the building without the landlord’s permission.
  6. The landlord cannot be held responsible for disruptions in heating, electricity, or water supply due to reasons beyond their control, or if the previous tenant fails to vacate the apartment on time, entitling the tenant to compensation.
  7. The tenant must allow the landlord access to the apartment for inspection and maintenance, with immediate notice, at a suitable time.
  8. The tenant cannot sublet the apartment, even temporarily, without the landlord’s permission. All occupants must be registered in the building directory.
  9. Upon moving out, the tenant commits to leaving the apartment in a clean condition. The landlord has the right to clean or otherwise refurbish the apartment at the tenant’s expense if necessary.
  10. The notice period for terminating the rental agreement is one calendar month, to be done in writing, calculated from the last day of the month during which the termination is made.
  11. The rental agreement ends on the date specified by the termination or dissolution of the agreement. The moving day is the weekday immediately following the termination date.
  12. According to the Residential Lease Act, the landlord has the right to terminate the rental agreement:

    a) if the tenant fails to pay the rent within the prescribed or agreed time
    b) if the tenancy is transferred or if the control of the apartment or part of it is otherwise handed over to another against the provisions of the Residential Lease Act
    c) if the apartment is used for purposes other than what was stipulated at the time the lease agreement was made
    d) if the tenant conducts or allows disruptive behavior in the apartment
    e) if the tenant poorly maintains the apartment or
    f) if the tenant violates regulations or orders set for maintaining health or order in the apartment.
  13. It’s advisable for tenants to have home insurance, as the property’s insurance does not cover damages to the tenant’s personal property.

For Asuntopalvelu Residents

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