Lappeenrannan Asuntopalvelu waives the security deposit, read more

Housing application and attachments

Learn more about how we can help you find your new home.

On the way to a new home

With these guidelines, your journey to a new home will be smooth, without unnecessary detours or stops. Our customer service is here to assist you throughout your journey.

Journey to a new home


Making an application

Fill out and submit the housing application. Including the necessary attachments with your application right away will make the application process easier and faster. Based on your application, we can immediately offer you available apartments.


Validity period of the application

The apartment application is valid for three months at a time. The perfect home may not always be available immediately, so the application can also be changed. An existing application can be modified or, if necessary, removed by the link in the confirmation email. We offer you an apartment that matches your preferences as soon as one becomes available.


Applicant’s background check

The application process includes checking the applicant’s credit history, population registry information, and recent housing history. Please note that payment defaults or eviction from another landlord may affect the form of the lease agreement or make it difficult to obtain an apartment.


Offering an apartment

Once we have found a suitable apartment for you, we will contact you by phone or text message. You can visit the apartment independently after arranging it with the housing secretary. The housing offer will be sent to you via email or postal mail.


Responding to the offer

You must respond by the deadline stated in the offer, indicating whether you accept or reject the apartment offer. If you choose not to accept the offered apartment, your application remains active, and we can offer you another apartment that meets your search criteria. If we do not receive any response, we may offer the apartment to the next applicant, and your application will expire.


Rental agreement

After we have found a suitable apartment for you, you have accepted the offer, and if necessary, paid the deposit, we can proceed to sign the lease agreement. You can read more about the security deposit here. The lease can be signed online via the Visma Sign service or at our office.


Keys to your new home

Please arrange the collection of keys with the housing secretary in advance. You can pick up the keys to your new home either from the Certego Oy office during weekdays from 8 am to 4 pm or from the key vending machine located in the vestibule of our office, which is open daily from 6 am to 9 pm.


Register on the Resident Pages

Now that you have a valid rental agreement, you can register on the Resident Pages, our exclusive service channel for residents. You can find information about the services offered on the Resident Pages and instructions for registration here.


Arrival inspection form

As a new resident, you need to fill out the arrival inspection form within 14 days of signing the lease agreement. You can easily complete the form on the Resident Pages. If you are unable to use the Resident Pages, you can print out the form and return it filled out to the Lappeenrannan Asuntopalvelu´s office. Find the form here.

Also, remember to check the Mover’s Checklist.

Information and attachments needed for the housing application

You will need the following information to make an application. Please read the instructions carefully and refer to sections 1-3. Attachments should be provided at the latest before signing the lease agreement. Submitting attachments as soon as possible will expedite your housing search.

There are no income limits for the apartments, but an apartment cannot be granted if the applicant has sufficient assets to acquire a similar apartment.

  • We recommend adding attachments to the electronic housing application as you make it.
  • If you wish to add attachments or edit your application later, include your email address in your application. You will receive an email summary of your application along with a link through which you can later edit your application, add attachments, or renew your application after the deadline.
  • If you are changing apartments and are already registered on the Resident Pages, you can use the same credentials to edit your application.
  • Attachments in PDF and image formats (PNG and JPG) are acceptable, with a maximum size of 2048 kB.
  • If you are unable to send attachments via the electronic housing application form, you can send them by email to or by mail to the Asuntopalvelu´s customer service.
  • Salary certificates for gross monthly earnings from all working individuals moving into the apartment
  • Pensioners: proof of pension amount, gross euros/month
  • Student certificate for all persons over 18 years of age
  • Other income certificate

The household's income includes all permanent gross monthly incomes of household members, such as:

  • Salary income with all bonuses
  • Alimony received by the spouse
  • Pensions
  • Regularly paid accident and insurance benefits and disability allowance
  • Capital income, such as interest, dividend and rental income
  • Income from abroad
  • Adult education allowance and adult education support
  • All persons over 18 moving into the apartment are required to provide the "Assets" section of the pre-filled tax return.
  • A statement of the sale value of real estate assets.
  • A statement of debts related to real estate ownership.

Learn more about the asset limits for ARA apartments

If special circumstances related to your health or life situation affect your need for housing, we require documents related to these. Such documents may include, for example:

  • A medical certificate prepared for the purpose of applying for housing
  • Pregnancy certificate
  • Divorce decree or certificate of pending separation, agreement on the custody and living arrangements of children under 15 years old
  • Written notice of termination, eviction order, or fixed-term lease agreement
  • Certificate of student status
  • Certificate of employment commencement
  • Statement on the immigrant's right to reside in the country. A copy of the passport if the applicant does not have a Finnish social security number.

Mover's Checklist

By law, a change of address notification must be made whenever one permanently moves from one residence to another or when temporary residence at another address lasts more than three months. The notification can be made at the earliest one month before moving day, but no later than one week after the move.

Make the change of address notification on the Posti's website

Low-income individuals may be eligible for general housing allowance from Kela (The Social Insurance Institution of Finland).

Read more about the housing allowance on Kela's website.

Make the electricity contract in time. The local electricity company is Lappeenranta Energia Oy and their associate company Väre.

Make the electricity contract on Väre's website.

Lappeenrannan Asuntopalvelu's property insurance does not cover damages to personal property.

We recommend that residents take out their own home insurance to protect their personal property in case of damage.

Becoming a resident of Asuntopalvelu

Comedian Matti Patronen guides you through different housing situations with Lappeenranta Housing Services' humorous instructional videos.

How do you think Matti's move will go? You can watch the videos with English subtitles.