Maintenance and Property Management
Efficient Service
The prompt and effective maintenance and customer service of Lappeenrannan Asuntopalvelu receive praise from residents. The positive feedback is driven by a team of experts who are ready to assist residents in case of any issues.
How and when to report a fault?
For any faults in your apartment or building, it is advisable to report them directly to property maintenance via the online form, Resident pages, or WhatsApp at the number +358 20 4963 250. You can easily start a WhatsApp fault report using the QR code.
Issues requiring urgent attention should always be reported immediately by calling the property maintenance company. You can find the contact information for the property maintenance of your residential area here.
See specific instructions for reporting different types of faults
ACTION | WHERE TO REPORT |
---|---|
Bleeding the radiator, repairing the radiator valve | Property maintenance |
Apartment temperature | Property maintenance |
ACTION | WHERE TO REPORT |
---|---|
Faults related to ventilation systems | Property maintenance |
Apartment-specific and building ventilation units | Property maintenance |
Cleaning the grease filter of the kitchen hood monthly | Responsibility of the resident |
Cleaning the exhaust vent externally every three months | Responsibility of the resident |
Cleaning the air replacement vents in spring and autumn | Responsibility of the resident |
ACTION | WHERE TO REPORT |
---|---|
Leak water fixtures, etc., pipe leaks | Property maintenance |
Hand shower hoses, showerheads, bidet showers | Property maintenance |
Unclogging blocked drains and traps | Property maintenance |
Additional installations of water fixtures | Ask for permission from the property manager |
Sink plugs | Responsibility of the resident |
Cleaning sinks and floor drains | Responsibility of the resident |
ACTION | WHERE TO REPORT |
---|---|
Faults related to electrical systems | Property maintenance |
Stove, range hood, refrigerator, freezer, light fixtures | Property manager |
Light bulbs, including stove, refrigerator, oven, and range hood bulbs | Responsibility of the resident |
Additional electrical installations | Ask for permission from the property manager |
Apartment fuses | Responsibility of the resident |
Replacing sauna heater stones in the apartment sauna | Responsibility of the resident |
ACTION | WHERE TO REPORT |
---|---|
Elevator | Maintenance contact information can be found in the elevator |
ACTION | WHERE TO REPORT |
---|---|
Fixed window seals | Property maintenance |
Repair of window frames, stays, and hardware | Property maintenance |
Apartment exterior doors, locks, and hardware | Property maintenance |
Mail slot, nameplate, and doorbell | Property maintenance |
Repair of interior doors, locks, and hardware | Property maintenance |
ACTION | WHERE TO REPORT |
---|---|
Yard cleaning, snow removal, etc. Yard work | Property maintenance |
Instructions for using and maintaining keys
Learn about the use and maintenance of electronic keys. Key maintenance is carried out at Certego Oy’s office.
Property maintenance can assist if you forget your key at home.
Usage:
Insert the key into the lock cylinder.
- 1 beep = The lock can be opened
- 3 short beeps = The key does not have access rights, or the lock does not recognize the key
- 3 long beeps = The key’s voltage is low, meaning the battery is running low, or the key is cold
- No beep = Try again; the battery may be dead, and the lock will not open
Maintenance:
When the key emits long beeps, bring it in for maintenance promptly! It’s important to service the key on time to avoid unnecessary door opening charges. If the battery completely dies or maintenance is neglected, the lock will no longer open. Property maintenance companies will open the door upon request and charge their own fees for this service. Keys are serviced free of charge at Certego Oy’s office.
Instructions:
- Avoid dropping the key
- Keep the key clean and dry
- Do not pull the door open using the key
- Do not leave the key in a hot (max +50°C) or very cold (max -10°C) place
- Do not lubricate the key or the lock cylinder yourself
Usage:
Insert the key firmly into the lock. The lock gets its power from the insertion motion, and a movement that is too slow will not generate enough energy to open the lock. Turn the key when the green light flashes on the key. If the red light flashes, there is no access right. If no light flashes at all (insertion was too slow), try again.
Usage:
Insert the key into the lock and turn it. If the lock does not open, remove the key from the lock and repeat the process more slowly at a steady speed. The lock cylinder generates the electrical energy needed by both the lock and the key’s electronics from the key’s insertion motion. If the motion is too fast, the lock will remain locked.
Maintenance:
The contact strip on the metal part of the key must be kept clean. If the strip gets dirty, clean it with a soft cloth. If the contact strip is damaged or the contact surface is broken, the key must be replaced with a new one.
As a technical property manager, ensuring the maintenance of properties and apartments falls within my area of responsibility. The actual maintenance and repair tasks are carried out by the property maintenance team or another contractor with whom we have a partnership agreement.
Lasse Kaivola | Technical property manager
Property managers and property maintenance companies
The technical property managers at Lappeenrannan Asuntopalvelu are responsible for ensuring the maintenance of properties and apartments. For repair and renovation matters, please contact the property manager of your building directly, which you can find using the search below.
Address
Service company
Technical Property Manager
Property maintenance and cleaning
Each residential building at Lappeenrannan Asuntopalvelu has its own designated property maintenance technicians who assist residents with small repair and maintenance tasks. Property maintenance also takes care of the upkeep of outdoor areas and can assist if you are locked out.
Make sure to keep the emergency contact numbers for the property maintenance of your residential area handy.
Lassila & Tikanoja Oyj
- Customer service and emergency number: 010 636 5000 (24 hours)
- You can contact us anytime, anywhere at www.lt.fi/en/contact-us
- You can submit a maintenance request online at www.lt.fi/en/contact-us/private-customer/residents
Door opening: Call the customer service number 010 636 5000 and be prepared to show proof of identity to the person opening the door. Only residents listed in the building’s register have the right to door opening services.
Door opening fees:
- Weekdays from 8:00 AM to 4:00 PM – €25 per instance
- Weekdays from 4:00 PM to 8:00 AM – €35 per instance
- Outside working hours (weekends, public holidays, and general holidays) – €50 per instance
- The door opening fee will be billed to the person who requested the service.
ISS Palvelut Oy
- Customer service and emergency number 0200 155 00 (24 hours)
- During emergency hours, only work that cannot be postponed to the next working day will be performed. Fault reports can also be sent by email to: palvelukeskus@iss.fi (not for urgent emergency work
Door opening: Call 0200 155 00 and be prepared to show proof of identity to the person opening the door.
Door opening fees:
- Weekdays from 7:00 AM to 3:30 PM / €30
- During emergency hours / €60
- The door opening fee will be billed to the person who requested the service.
Kiinteistöhuolto Lyijynen Oy
- Customer service and emergency numbers: tel. 0400 650 253 or 040 528 1070 (24h)
- Fault reports can also be sent to: info@khlyijynen.fi
- Address: Tukkikatu 2, 53900 Lappeenranta
Door opening: Call 0400 650 253 or 040 528 1070 and be prepared to show proof of identity.
Door opening fees:
- Mon-Fri from 7:00 AM to 4:00 PM – €30
other times – €50 - Payment is made directly to the person opening the door, with an additional invoicing fee of €15.
Lappeenrannan Linnoitus Oy
- Customer service and emergency number
tel. 040 575 1988 - Outdoor Area Maintenance: HM-Monipalvelut
- Hannu Meuronen, Tel. 040 821 6112