Resident pages
Resident Pages are the digital service channel exclusively for residents.
Resident’s personal service channel
On the Resident Pages, you can view important announcements, send messages to customer service or property management, easily make maintenance requests, review your contract, rent payments, or property consumption reports.
You can start using the Resident Pages once you have signed a lease agreement with Lappeenrannan Asuntopalvelu.
Registering for the Resident Pages
For first-time users, you can register using a strong identification (Finnish online banking credentials or mobile identification) or an office identification, after which the service operates with the username and password you created.
You can also log into the Resident Pages using a strong identification, without the need to create or use a separate username and password. When logging in to the Resident Pages, you can choose how you wish to log in.
Office identification
If you do not have Finnish bank IDs and strong identification is not possible, you can do an office identification. Office identification is done at the Lappeenrannan Asuntopalvelu office with a passport or an identity card.
Proceed as follows:
1. Make an office identification.
2. Register on the Resident Pages by entering your email address on the registration form.
3. Choose a password for yourself, which you can use to log in to Resident Pages also later.
After entering the password, you will receive a confirmation e-mail, where you can use the link to confirm your username and start using it by entering your password once more.
If you have recently moved or changed apartments, you need to complete a new resident’s arrival inspection within 14 days of signing the lease agreement. The arrival inspection form can also be found on the Resident Pages.
Logging in to the Resident Pages is straightforward, and through it, you can make maintenance requests, browse and update your information. The Resident Pages also provide all property information and meeting minutes of the resident meetings. It’s highly recommended to take advantage of this service.
Päivi Tuosa | Asuntopalvelu resident
Important features on the Resident Pages
Explore the features and make the most of the Resident Pages.
Our customer service is available to assist you with the setup if needed.
Announcements allow for property-specific communication, keeping residents constantly updated about possible renovations or upcoming events.
Messages enable communication between residents and customer service, allowing residents to send messages and attach files.
Fault reports give residents the ability to report issues specific to their apartment or common areas and follow the progress of the work.
My Economy section contains information related to the user’s contract and payments, including the cumulative balance, billing period, payments, and individual invoices. To enable effective financial management, you can see the due and future payments within 30 days. In the Payments section, you can pay open rent payments as well as separate invoices with the amount you want using Finnish bank services, Visa and Mastercard cards and wallet services (MobilePay or Siirto).
Contract Page allows a resident to view individual contract details and access the contract document and attachments.
Contact Details section provides a summary of the property maintenance, property manager, rent control, and rental customer service contact information.
Housing services offer links to services such as terminating a lease, applying for a new apartment, or services from Telia and the city of Lappeenranta.
Property Information shows basic details about your property, including year of construction, building materials, heating system, and number of apartments.
Apartment Consumption allows residents to review water consumption of her own apartment (cubic liters per apartment per day).
Property Consumption allows residents to review water consumption (cubic liters per resident per day), heating energy, and electricity consumption of the property.
Documents section enables residents to review various documents related to the building, such as meeting minutes or house rules.
Settings section’s Personal Information area allows you to review and update your contact information.
Customer service at your service
Our office is open Mon-Fri from 9 AM to 12 PM or by appointment. The rental customer service is available by phone Mon-Fri from 9 AM to 12 PM and from 1 PM to 3 PM.
Also, see the answers to frequently asked questions.
